Review Fraud & Spam Policy
At Visualites, we are committed to maintaining the integrity, authenticity, and trustworthiness of customer reviews submitted to and displayed through our website and third-party platforms, including Google Merchant Center Product Reviews.
All reviews submitted to Google Merchant Center originate from verified customers who have made a purchase directly from Visualites.com.
How Visualites Collects Reviews
• Reviews are solicited only after a confirmed purchase on Visualites.com.
• Review requests are sent via post-purchase email to the email address used during checkout.
• Customers are not incentivized, compensated, or rewarded for submitting reviews.
• Reviews reflect the customer’s genuine experience with our products.
Fraud & Spam Detection Measures
Visualites actively monitors reviews to prevent fraudulent, misleading, or spammy submissions using the following safeguards:
• Verified Purchase Requirement: Reviews are tied to actual completed orders.
• Email Validation: Review requests are sent only to legitimate customer email addresses collected during checkout.
• Automated Filtering: Reviews are screened for spam-like behavior, repetitive content, excessive links, or irrelevant language.
• Manual Review Oversight: Reviews flagged for potential fraud, abuse, or policy violations are reviewed manually before approval or submission.
Prohibited Review Content
The following types of content are not permitted and will be rejected or removed:
• Fake or fabricated reviews
• Reviews submitted by non-customers
• Incentivized reviews or undisclosed endorsements
• Duplicate or copied content
• Offensive, defamatory, or irrelevant material
• Reviews submitted by competitors or third parties with a conflict of interest
Review Moderation & Enforcement
Visualites reserves the right to:
• Reject or remove reviews that violate this policy
• Withhold reviews suspected of being fraudulent or spam
• Report abusive or malicious activity to relevant platforms when necessary
Only reviews that meet our authenticity and quality standards are included in our Google Merchant Center Product Reviews feed.
Transparency & Compliance
Visualites complies with Google Merchant Center’s Product Reviews policies and best practices. We do not alter the meaning or sentiment of customer reviews. Reviews are submitted accurately and without manipulation.
Contact
Questions regarding this policy or our review practices may be directed to:
customerservice@visualites.com
This policy is subject to updates to ensure ongoing compliance with platform requirements and evolving best practices.