Returns & Exchanges
We want you to love your Visualites. If something isn’t quite right, our team is here to help make it right—while keeping things simple and transparent.
Return & Exchange Policy
• Timeframe: You may return or exchange any unused, non-clearance item within 30 days of purchase.
• Condition: All returns must be in original, unused condition and include the case and all original packaging.
Because our products are packaged at the factory, any item returned without complete packaging cannot be resold and are a loss. To help keep our prices low, a $2.00 per item restocking fee applies to all returns and exchanges sent back without all original packaging.
Free Shipping on All Orders (Not Returns)
Unlike most brands at this price point, Visualites offers free shipping on every order—no minimums, no exceptions. This is our way of rewarding conscious shoppers who order thoughtfully.
To keep our everyday prices low and continue offering free outbound shipping, we do not cover return shipping. We appreciate your understanding that we’ve chosen fairness and simplicity over padded prices.
Clearance Items Are Final Sale
All clearance items—including Visualites 51, Visualites 6, and Visualites Sunglasses—are final sale and not eligible for return or exchange.
Exchanges & Color Swaps
If you accidentally ordered the wrong color or shape, don’t worry—we’re happy to help. Exchanges will be processed within 48 hours of receiving the returned item.
How to Start a Return or Exchange
Email us at customerservice@visualites.com with your order number and request. We’ll guide you through the simple next steps.
Warranty
Manufacturer defects are covered under our 90 warranty from the purchase date.